Visitor Services Representative

About the Opportunity

The Cape Ann Museum (CAM) is a leading regional museum, a treasure and force unto itself on Cape Ann, at the epicenter of artistic and marine history in the Northeast. The Museum’s nationally significant collection includes fine and decorative arts and artifacts relating to Cape Ann’s earliest days as a major fishing and shipping port, its mid-19th century role in the granite industry, and the numerous artists who were attracted to its singular charms of light and sea, including such well known painters and sculptors as Fitz Henry Lane, Winslow Homer, Cecilia Beaux, John Sloan, Edward Hopper, Milton Avery, Anna Hyatt Huntington and Walker Hancock.


In April 2019, CAM welcomed a new Director, Oliver Barker, who with the full support of the Board, is galvanizing the Museum in new and exciting ways leading up to the Museum’s upcoming 150th Anniversary and the City of Gloucester’s 400th Anniversary in 2023.


In addition to the main Museum, CAM in 2020 celebrated the opening of the Cape Ann Museum Green campus including the completion of the new Janet & William Ellery James Center which addresses the Museum’s critical needs for expanded collections storage, exhibition and community programming space, creating entirely new opportunities to engage, excite and connect with audiences.


Job Summary

Reporting to the Visitor Services and Gift Shop Manager, Visitor Services Representatives are the first contact with Museum visitors and play a vital role in providing a quality visitor experience.  Successful candidates must be comfortable working in a fast-paced environment, as they perform a variety of duties including selling general admission, event and programming tickets as well as Museum Memberships while providing exceptional customer services in person and over the phone. 


Key Responsibilities





Hours:  Thurs - Sun Approximately 25 hours/per week

Some flexibility may be required. 


The Cape Ann Museum is committed to diversity among its employees and encourages qualified candidates from all backgrounds to apply.  For consideration, please submit your cover letter and résumé to: resumes@capeannmuseum.org.  You may also submit your materials via postal mail to: Human Resources, Cape Ann Museum, 27 Pleasant Street, Gloucester, MA 01930.


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