The Museum will be closed for renovations

January 24th - February 6th.


Visitor Services Representative 

About the Opportunity

The Cape Ann Museum (CAM) is a leading regional museum, a treasure and force unto itself on Cape Ann, at the epicenter of artistic and marine history in the Northeast. The Museum’s nationally significant collection includes fine and decorative arts and artifacts relating to Cape Ann’s earliest days as a major fishing and shipping port, its mid-19th century role in the granite industry, and the numerous artists who were attracted to its singular charms of light and sea, including such well known painters and sculptors as Fitz Henry Lane, Winslow Homer, Cecilia Beaux, John Sloan, Edward Hopper, Milton Avery, Anna Hyatt Huntington and Walker Hancock.

In April 2019, CAM welcomed a new Director, Oliver Barker, who came to the museum from Boston’s Museum of Fine Arts. Oliver, with the full support of the Board, is galvanizing the Museum in new and exciting ways leading up to the Gloucester’s 400th Anniversary in 2023 and the Museum’s upcoming 150th Anniversary in 2025 and the City of.

In August 2019, CAM unveiled a Winslow Homer exhibition entitled Homer at the Beach, which was unprecedented in scale including loans from over 50 institutions and individuals from across the United States. This nationally recognized exhibition brought over 24,000 visitors during its four-month run and was part of a transformative year in which the Museum welcomed almost 40,000 visitors.

CAM reopened its doors in September of 2020 after being closed for 6 months due to COVID and is looking ahead to its next chapter and ways in which it can nimbly respond to the “new normal”. Key among CAM’s priorities is to elevate the Museum’s educational and public programming offerings. In addition to the main museum, CAM celebrated the opening of the CAM Green campus along with the James Center which addresses the Museum’s needs for expanded collections storage, exhibition and community programming space, creating entirely new opportunities to engage, excite and connect with audiences.


Job Summary

Reporting to the Visitor Services Manager, Visitor Services Representatives are the first contact with Museum visitors and play a vital role in providing a quality visitor experience. Successful candidates must be comfortable working in a fast-paced environment, as they perform a variety of duties including selling general admission, event and programming tickets as well as Museum Memberships while providing exceptional customer services in person and over the phone.


Key Responsibilities




Hours: Thurs - Sun Approximately 25 hours/per week
Some flexibility may be required.


The Cape Ann Museum is committed to diversity among its employees and encourages qualified candidates from all backgrounds to apply. For consideration, please submit your cover letter and résumé to: You may also submit your materials via postal mail to: Human Resources, Cape Ann Museum, 27 Pleasant Street, Gloucester, MA 01930.

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